Your customers

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Your customers

The customer-driven business is a successful business. Here we look at ways of understanding your customers, of keeping them happy and of measuring their value to your business.
Your customers

Our Latest News

Simplified de minimis VAT tests for partial exemption

With effect from VAT periods or VAT years starting on or after 1 April 2010, two new, optional de minimis tests will be introduced to save certain partly exempt businesses the need to carry out complicated and time-consuming calculations.

Decision to abolish cheques attacked by MPs

Moves to phase out cheque payments by 2018 have been criticised by the House of Commons Treasury Select Committee.

ISA savers should consider switching accounts despite delays

People with savings in ISA accounts could be missing out on substantial amounts of interest, it has been claimed.

What may the 2010 Budget bring?

A brief preview of what may or may not be in the last Budget before the general election.

Higher fees for new workers’ pension scheme

The government’s plans to establish a workplace pension scheme for lower paid employees have been criticised after it was revealed that people who join initially will have to pay a 2 per cent contribution fee.

Venture Capital Trusts look set to stay

The government has indicated ahead of the Budget that Venture Capital Trusts will still have a part to play in the business economy.

Employment regulations 'jeopardising' job creation

Complex employment rules are posing a threat to the competitiveness of UK business and the ability of firms to create jobs, a new report has claimed.

Cold weather puts freeze on business

The business climate for smaller firms suffered as a result of the extremely cold winter, a new report has suggested.