Operations and processes

The more tightly a business manages its operations and processes, the more efficient it is.

Benchmarking: Not just a large company concern

It is not only large businesses that need to apply benchmarking techniques. The expectations of the global consumer are such that businesses now have to compete on standards of service and price, regardless of their size.

Get results through outsourcing

The investment spent on staff and their training makes the difference between a mediocre business and a truly successful one. You can boost customer satisfaction simply by taking a few steps to improve employee satisfaction. Here are some suggestions.

Related guides

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More to be done for small firms, says business group

10 Feb 12

The Chancellor needs to step up proposals to help small businesses if they are to see a genuine change in growth, says the Federation of Small Businesses (FSB).

Bank of England injects a further £50 billion into UK economy

10 Feb 12

The Bank of England has decided to extend its quantitative easing (QE) programme by a further £50 billion.

HMRC launches latest tax avoidance campaigns

9 Feb 12

HMRC is set to launch various new campaigns throughout the coming year as it continues its drive to clamp down on those who attempt to dodge the taxman.

Retirement planning failures push savers to work past 70

9 Feb 12

Poor pension and annuity choices mean that savers could risk dramatically cutting their retirement income by nearly a quarter (24 per cent), according new a report made by the Pensions Policy Institute (PPI) for the National Association of Pension Funds (NAPF).

HMRC to clampdown on PAYE and NIC avoidance

8 Feb 12

Employers who deliberately attempt to dodge their PAYE or National Insurance contributions (NICs) may land themselves in hot water when new HMRC powers come into force this spring.

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